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    General FAQ

    General FAQ - item

    What is the cancellation policy?

    For bookings between 1-29 days: Cancellation must be made before 6 pm (local time) 1 day prior to arrival to avoid 1 night cancellation charge. For bookings of 30 days or above: subject to the leasing agreement.

    How do I get to the hotel?

    We are located at No.1, Lane 600 Yincheng Road(M), Lujiazui, Pudong New District, Shanghai. You can take the subway line 2 and get off at Lujiazui station.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is free of charge, subject to availability.

    What is the reception operating hours?

    The reception, concierge and security services are 24/7.

    What is the cost of hotel/service residence limousine services?

    The limousine service ranges from CNY550-CNY1200 to Hongqiao airport station and CNYB650-CNY1300 to Pudong airport station. Please feel free to contact our front desk at (86)21 6378 8888 for the further information.

    Is airport shuttle service provided?

    We do not provide shuttle service to the airport.

    Is on-site parking available and what is the cost?

    One car park lot is complimentary for short-stay guests (1-night) and CNY2800net/month is chargable for long-stay guests.

    Are the residences handicap-friendly?

    Unfortunately, we do not have apartments that are wheelchair-friendly. If you require further assistance, please feel free to contact us at (86)21 6378 8888

    Are newspapers provided?

    Yes, complimentary newspapers are available in the lobby area.

    Are baby cots and extra beds available?

    Baby cots are free of charge and subject to availability. The extra bed is chargable at CNY200net per night.

    Are pets allowed?

    Pets are allowed at our apartments subject to our pet policies and procedures. If you require any further information, feel free to contact us at (86)21 6378 8888.

    What are the type of beds provided?

    All three-bedroom units: 1 king size bed, 1 queen size bed, 2 single beds; Two-bedroom units: 1 king size bed, 2 single beds

    Are laundry services provided?

    Yes, the laundry servise is chargeable.

    What are the available dining options?

    We provide buffet breakfast & in-room dining service.

    What is the cost of breakfast?

    The breakfast cost is CNY80net/person for adults; CNY40net/person for children.

    What time is breakfast served?

    Breakfast is served from 06:30 - 10:00 am at our all-day dining restaurant on weekdays, and 06:30 -11:00 am on weekends and public holidays.

    What is the check-out time?

    The check-out time is 12:00 pm.

    What is the check-in time?

    The check-in time is 2:00 pm.

    Are there fitness facilities provided?

    Outdoor swimming pool (Seasonal), Indoor heated swimming pool (Seasonal), children's wading pool, Extensively-equipped gymnasium,Tennis court, Basketball court are complimentary for guests.

    Where can I find the best rates?

    You can find the best rates on our brand website Offers page or contact our reservations department at +86 21 6378 8888  or via e-mail at sales.fsshanghai@frasershospitality.com

    What kind of services and facilities do you offer?

    Fully furnished residence with separate living, dining, kitchen,bedroom areas; 
    On-site management; 24/7 security and CCTV surveillance;24/7 reception and concierge services; Bi-Lingual Guest Service; Daily Housekeeping service (except Sunday & Public Holidays) ;Complimentary scheduled shuttle service to key business and shopping disctricts;Children's play zone Billiards room PC Game room